Shipping policy

Shipping Policy

Thank you for choosing Tong Chee Khoon! We are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping. Please review our Shipping Policy below for information on shipping methods, delivery times, and other relevant details.

1. Order Processing Time

1.1 Processing Time

All orders are processed within 1-3 business days after receiving payment. Orders are not processed or shipped on weekends or holidays. If we encounter any delays or issues with your order, we will notify you promptly.

2. Shipping Methods and Rates

2.1 Domestic Shipping

We offer standard and expedited shipping options for domestic orders within Puchong Selangor. Shipping rates and delivery times will vary based on the selected method. You can view the available shipping options and rates during the checkout process.

2.2 International Shipping

We also ship internationally to Puchong Selangor. International shipping rates and delivery times will vary based on the destination and selected shipping method. Please note that customers are responsible for any customs fees, import duties, or taxes that may apply to international orders.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

4. Shipping Delays

While we strive to ensure timely deliveries, please be aware that shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or other factors beyond our control. We appreciate your understanding and patience in such situations.

5. Address Accuracy

Please ensure that your shipping address is accurate and complete to prevent any delivery issues. We are not responsible for items delivered to incorrect or incomplete addresses provided by the customer.

6. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at [email protected].