Return policy

Return Policy

Thank you for shopping at Tong Chee Khoon. We appreciate your business and want to ensure your satisfaction with our products. Please review our Return Policy below for information on returns, exchanges, and refunds.

1. Returns

1.1 Eligibility

You may return a product within 30 days from the date of purchase if it meets the following conditions:

The product is in its original condition, with tags attached.

The product has not been used, washed, or damaged.

The original packaging is intact.

1.2 Process

To initiate a return, please follow these steps:

Return Authorization: Our customer support team will provide you with a return authorization and instructions on where to send the item.

Pack and Ship: Pack the item securely in its original packaging and ship it to the provided address.

1.3 Return Shipping

Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of your item.

2. Exchanges

2.1 Eligibility

We currently do not offer exchanges. If you need a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

3. Refunds

3.1 Processing Time

Upon receiving your returned item, we will inspect it and process your refund within 7 days. The refund will be issued to the original payment method.

3.2 Non-Refundable Items

Shipping costs and gift cards are non-refundable.

4. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at [email protected].